Have a question about your saddle, a fitting appointment or your order? We are here for you.
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Access your personal account to manage your orders, track your custom saddle configuration and stay connected with your Ikonic Saddle Fitter.
New to Ikonic Saddlery?
Our support team is available 24/7 to assist with any inquiries or issues, ensuring you get help whenever you need it.
One step closer to perfection.
Need help?
In this section, you can address common questions efficiently.
How do I request this saddle?
Submit a saddle trial or fitting request directly on our website. Your request is automatically forwarded to the nearest authorized dealer, who will handle the trial and order.
Which saddle size fits my horse?
A proper fit ensures comfort and balanced pressure. An authorized IKONIC fitter will find the ideal configuration and recommend regular evaluations as your horse evolves.
Can I try the saddle before purchasing?
Saddle trials are organized through our authorized IKONIC dealers and fitters, who will help you find the perfect configuration and guide you toward the right choice.
What is the delivery time?
Production and delivery to your dealer takes 7 to 8 weeks, as each saddle is custom-made for you and your horse. Your dealer keeps you informed with real-time order tracking.
Can my saddle be serviced or reflocked?
Yes. We recommend regular fit evaluations by an authorized IKONIC fitter to keep the flocking balanced, ensure your horse's comfort, and extend the life of your saddle.
How do I track my order?
Contact the dealer through whom you placed your order. They have direct access to your order status and tracking details through their dedicated dashboard.